Mystery shopping or What information on your goods is given to the customer by the point of sales staff?
- Do you want to make sure that the point of sale staff know about the competitive advantages of your product?
- Do you want to be sure that the customer obtains correct information on your product?
- The mystery shopper finds out what information on the product is passed to the customer.
- The mystery shopper reveals any absence of your product at the point of sale.
Project implementation steps
- Setting the goals of a mystery shopping project
- Preparation of the project scenario and determination of mechanisms
- Setting a tour plan for the mystery shopping project within the Czech Republic and Slovakia
- We will provide thorough training to the staff and ensure quality monitoring.
- We will process required outputs.